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For general enquiries, feel free to give us a call on
07 573 7783 or fill out the Enquiry form.

For specific support requests, please complete the service request form below.

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Current clients can log in to the Client Portal to manage support requests, check ticket updates, and access important information.

Service Request

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User Management: I need help with: *

Start Date *

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Manager *

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Access Requirements

Specify Distribution Lists, Security Groups, or Shared Mailbox permissions.

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Planner – Task management
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Position Type *

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Start Date *

Name *

First

Middle

Last

Job Title

Email *

Mobile *

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Manager *

Who they report to

Access Requirements

Specify Distribution Lists, Security Groups, or Shared Mailbox permissions.

Position Type *

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Email of user they are replacing *

End Date of User

If different to start date of new user

Convert account to Shared Mailbox and forward email to new user? *

Yes
No

M365 Core Apps

Core Productivity Apps: Word, Excel, PowerPoint, Outlook, OneNote
Core Productivity Desktop Only Apps: Access & Publisher
Collaboration Apps: Teams, SharePoint, OneDrive, Stream

M365 Business & Workflow Apps

Power Automate – Workflow automation
Power Apps – Low-code app development
Power BI – Business intelligence and reporting
Planner – Task management
Project for the web – Project management
To Do – Personal task management
Bookings – Appointment scheduling
Forms – Surveys, polls, and quizzes
Sway – Interactive reports and presentations
Whiteboard – Digital whiteboard for collaboration

Email *

End Date *

Convert Account to Shared Mailbox and forward email? *

Yes
No

Forward email to this address *

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First

Last

Email Address *

Company

Phone *

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What Our Customers Are Saying

Trevelyan's Pack & Cool

"They are accessible at all times. When the team starts something, they follow through till the job is done. Nothing gets left, it’s always completed. They have such a strong link into our business, it’s over-arching. They set it up and they are accessible no matter what. Everything is always sorted. It’s just one less thing we have to think about."

Textiles Alive

"Our decision to engage VisionLab was based on ‘word of mouth’ endorsement and our first impressions when meeting them. From the outset, one of their key strengths has been that they listen."

Tauranga Vets

"When we met with them, they were more than happy to go through all of our requirements, listening to our IT needs and offered us unique solutions to help us achieve our long-term goals. The VisionLab team provide the responsiveness of a small business with a relationship that makes you feel you are important, but are big enough to deliver to our needs of a larger corporate."

Future Focus

"We were introduced to VisionLab right before our significant growth started. They listened to what we had to say about where we were heading as a business and as overwhelming as IT can be for us, they were able to communicate it in a way that we were able to understand which built our trust in them immediately. VisionLab have certainly gone above and beyond the scope of their roles and provided us with unlimited support. It's great knowing that we have the support of this local company, and it has been easy for us to expand and start new projects knowing that they are right there when we need them."

The Daily Cafe

"VisionLab have a great interpersonal approach. We really appreciate their ability to be contacted easily, they always return calls and emails promptly. They are supportive and community focused, we trust they have everything covered on our behalf, so we don’t have to worry."

Stem Rural Accounting

"VisionLab provide straight-up solid advice. They are solutions focussed, they don’t put up roadblocks, they pull them down. They are always pushing the boundaries with technology; they are early adopters who are always changing and are ahead of the game. They are fully focussed on helping their customers. Nothing ever seems to be a problem."

Splash Direct

"They are very good at looking after their customers, we have a continual flow of communication with them. They are friendly , responsive and prompt. We are pleased we purchased all of our hardware and software, etc. through VisionLab, because they know everything we have, and this saves time when responding to queries. It’s definitely a worthwhile relationship to have, and we would recommend other businesses to contact VisionLab when reviewing their technology needs."

EHC Orchard Management

"VisionLab’s response time is great. If you are in a dire situation, they just say ‘righto, don’t worry, we can help’. It’s this level of service that matters. You are already in a stressed situation, and they just calmly take care of it for you. Because of this, they are our sole IT provider. They have a great team; we really feel well looked after by them."

Prescott Trailers

"VisionLab are a one-stop-shop, reliable IT provider. They provide great service, respond promptly, offer good advice and are knowledgeable."

Think Water Bay of Plenty

"They have great expertise, great people and great service. They have a great reputation, always there if we need them, and we trust their advice. They are adaptable and keep up with changes in their industry. Their communication with us is fantastic and we know they will always put us right."

Transport Services

"The VisionLab team are for anyone who needs anything to do with computers and tele-communications. They are great to deal with, fast to respond, and get it sorted. We love that they are also happy to deal with third parties on our behalf, so we don’t have to be the go-between messengers. We have them on speed-dial for all of our technology needs!"

121 Jellicoe Street, Te Puke 3119, Bay of Plenty, New Zealand

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